Find Frequently Asked Questions on Shipping
We deliver through Pickup Mtaani pickup locations at a flat rate of Ksh. 120 within Nairobi. You can find a pickup point near you here.
Prefer doorstep delivery? That’s available too for orders within Nairobi. The cost will be calculated at checkout based on your location.
For orders outside Nairobi we deliver by matatu at a flat rate of Ksh. 350.Â
Received the wrong item? You can initiate an exchange by contacting us via phone (+254 741 286 977). We’ll make it right as quickly as possible.
To cancel or modify your order, please get in touch with us immediately through our customer support line (+254 741 286 977). We’ll assist you based on the order status.
You can track your order anytime by visiting our dedicated Order Tracking page. Just enter your order details to view the latest updates.
Orders are processed within 1-2 business days (excluding Sundays/holidays). You’ll get a confirmation message when your order ships.
Contact our support team 0741286977. We will promptly help you.Â
For orders outside Nairobi, we will contact you to arrange payment before delivery. The same applies for orders delivered via pickup mtaani or matatu.
However, if your order is within Nairobi that will be delivered by a rider, you can conveniently pay on delivery (cash or mobile payment).